Help Desk Associate
The Global Service Desk provides world-class customer service to Builders while delivering end-to-end support for all technologies including hardware, software, networking, mobile devices, A/V and more. From a Builders day one, the Global Service Desk is the friendly face of IT, playing a pivotal role within the company. The team supports a mixed environment of Mac, Windows, Virtual Machines and Linux/Fedora. We are a fast-paced team, committed to providing excellent customer experiences and delivering innovative solutions to technology problems, both big and small.
• Support your colleagues to solve their technical problems, build relationships, and make their day across a variety of platforms: Mac, Windows, A/V, mobile and networking environment.
Troubleshoot technical issues through a variety of communication methods: live chat, phone and email.
• Communicate through a variety of methods
• Document as you go: Support provided in tickets, projects completed, additions to the knowledge base and changes made to your locations environment.
• Manage the logistics and maintenance of IT asset inventory, shipping and receiving for your location
• Deployment of machines (Linux, Mac)
You Must Have
• Great people skills are without question – be driven to solve user problems and make their day.
• Strong communication skills (written, verbal, pantomime, shadow puppets)
• Bachelor’s degree or equivalent experience.
• Willingness to learn and improve, both yourself and your surroundings
• Mac and Windows troubleshooting experience
• Familiarity with complementary technologies: Active Directory, basic networking, mobile devices
• Ability to lift 25 lbs
• Night and weekend availability
No Sub-Contract, Third Parties or Corp to Corp arrangements! W2 only!
Note: U.S. Citizens and those authorized to work in the U.S. without sponsorship will be considered. We are unable to sponsor at this time.
Send resume to Jobs@staffinghq.com
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